Delivery & Aftercare


Delivery

We only deliver within Central London: keeping things local allows us to provide the service and warranty our customers expect. We deliver our furniture without packaging, enabling us to compete on price in spite of our small scale. We have also started using electric bikes are are working towards making it our standard. For all these reasons, we are currently not able to deliver outside the London area, including organising orders for international delivery and shipping.

  • Pick up at shop: Organise your own collection, baring in mind that we do not provide any packaging for our furniture. We are open everyday between 10am and 6pm, including weekends.

  • Daytime business deliveries - £75: Choose a date and time convenient for you at check-out. Operating within Central London only.

  • Evening deliveries - £29: Tuesday to Thursday, between 6-10pm. Operating on a postcode basis (Tuesdays: SE; Wednesdays: W - SW - WC - NW; Thursdays: E - EC - N). 

     

    Lead Time

    When placing your order and prior to checking out, please indicate your preferred delivery date. Our order book is currently full for the next 4 weeks. As soon as the workshop becomes available, we start working on your order to finish it just a day or two before the agreed delivery date. We will keep you updated on the status of your order by SMS, therefore please ensure the contact details you provide at checkout are correct and up to date.

     

    Warranty & Repairs

    We offer a three year guarantee against production defects within our delivery area. Production defects are issues such as failed joints, de-lamination or cracks that are a result of mistakes made during the production process.

    For damage not resulting from production defects, we are also happy to help. General maintenance and cleaning instructions can be found on our website, but if things are a little too complex to resolve yourself, please email us a picture and we will advise a solution. Challenging repairs can be organised at our workshop; repair price is based on time and material required.

    Please contact us at orders@untothislast.co.uk for further detail, with your proof of purchase and order confirmation number.

     

    Product Satisfaction

    We hope you will be happy with your products. Each piece is designed, manufactured and quality checked to our standards before being dispatched. Should your products be faulty, damaged, misdescribed or not matching your expectations, please contact us to discuss the possibility of making changes to them. If you wish to make changes to your order while it is being processed, please contact us at orders@untothislast.co.uk.

     


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