Frequently Asked Questions


How long will it take for my order to be produced?
We are a small workshop without warehousing, and we aim to produce without the risk of overstocking. Since our order book is currently full, our lead time for new orders is up to 4 weeks. We will make your order as soon as we are available.

Do you make bespoke products?
Whilst our wide range of products comes in many sizes adaptable to your environment, as well as a variety of finishes and optional colours, we do not produce bespoke items from plan or specifications.

How can I treat my furniture in aftercare?
Wood, veneer and linoleum are all sensitive to light. To protect the wood surfaces and plywood edges of our products, we use OSMO hard wax oil. Please have a look at our Materials page and read our maintenance instructions for more detail on how your product can be treated.

How are your products packaged for delivery?
We do not have any packaging material in our workshop and are therefore unable to provide packaging for any van pick up. If you are scheduling your own furniture collection from the workshop, it is important to clearly indicate to your driver that products are unpackaged and will require protective blankets for transport. We regret to have to decline any order requiring courier shipping.

Do you deliver outside of Central London?
We focus on delivery within Central London only, aiming to use electric bicycles to provide a better service and be able to repair and maintain our products cost-efficiently. For any large order outside of Central London, you will have to organise your delivery, for which we will happily recommend the driver.

Do you offer discounts on your products?
We work every day to improve production and be more cost-effective for our customers, so discounts are effectively calculated into our prices. Whilst we are proud of our prices and do not do sales or trade discounts, we do regularly review our prices and also offer quantity discount: 5% for orders above £5,000 and 10% for orders above £10,000 on standard products.

 

If your query remains unanswered, please feel free to contact us.


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