Frequently Asked Questions


How to you manage to make furniture without packaging?
Unto This Last was founded for the purpose of inventing a new logistic. We want to enable our clients to buy furniture without  packaging, by manufacturing in the city and delivering locally. As you can expect,  we do not have any packaging material in our workshop !  If you are sending a van to pick up your order from the workshop, it is important to indicate to the driver that products are unpackaged and will require protective blankets for transport. 

How long will it take for my order to be produced?
We are a small workshop without warehousing, and we aim to produce without the risk of overstocking. Since our order book is currently full, our lead time for new orders is up to 4 weeks. We will make your order as soon as we are available.

Do you make bespoke products?
Whilst our wide range of products comes in many sizes adaptable to your environment, as well as a variety of finishes and optional colours, we do not produce bespoke items from plan or specifications.

How can I treat my furniture in aftercare?
Wood, veneer and linoleum are all sensitive to light. To protect the wood surfaces and plywood edges of our products, we use OSMO hard wax oil. Please have a look at our Materials page and read our maintenance instructions for more detail on how your product can be treated.

Do you deliver outside of Central London?
We focus on delivery within Central London only, aiming to use electric bicycles to provide a better service and be able to repair and maintain our products cost-efficiently. For any large order outside of Central London, you will have to organise your delivery, for which we will happily recommend the driver.

Do you offer discounts on your products?
We work every day to improve production and reduce costs. This enables us to offer competitive prices. We keep our margins tight, so we cannot offer systematic trade discounts. We do offer a quantity discount though: 5% for any order above £5,000. This applies only to our standard products. Also, because we produce only on demand, we do not offer end of the year sales. This is another way to reduce our standard prices. 

What are your payment terms?
All orders are payable on the website in advance. For orders above £5,000 we will accept a 50% deposit at the order confirmation, and the rest will have to be paid prior to delivery.

 

If your query remains unanswered, please feel free to contact us.


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