Warranty, Aftercare & Repairs
We offer a three year guarantee against production defects within our delivery area. Production defects are issues such as failed joints, de-lamination or cracks that are a result of mistakes made during the production process.
For damage not resulting from production defects, we are also happy to help. General maintenance and cleaning instructions can be found below, but if things are a little too complex to resolve yourself, please email us a picture with a description on what the problem is and we will advise a solution.
We understand that through years of use and sometimes accidents furniture needs repairing. The reason you buy furniture from us is because we're ready to help repair the furniture you bought, to provide products that truly last and put a stop to throw away culture.
If the reason for repair is not due to production defects or your purchase exceeds our 3 year warranty, there will be a charge to the service depending on the complexity and time per repair. As well as a delivery/collection charge within our London delivery area should you require it.
Here we must clarify that orders outside of our London delivery area, customers will have to organise the drop off and collection of the repair from our workshop themselves as we work within a local economy basis.
Please contact us at email@example.com for further details, with your proof of purchase (order confirmation email/order no.) and an order confirmation number.
We hope you will be happy with your products. Each piece is designed, manufactured and quality checked to our standards before being dispatched. Should your products be faulty, damaged, misdescribed or not matching your expectations, please contact us to discuss the possibility of making changes to them. If you wish to make changes to your order while it is being processed, please contact us at firstname.lastname@example.org.
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Maintenance & aftercare
Your product has been finished with OSMO Hard Wax Oil.
We use their Polyx Oil Original. http://www.osmouk.com/
This is a natural product made of vegetable oil and waxes, which cannot crack or flake like a standard varnish.
We use Hard Wax Oil because it wears very nicely with time. Any cuts or stain can be removed with a dry washing-up scourer, or sand paper, and re-oiled. This is because Hard Wax Oil does not create a layer on top of the wood but penetrates into it to prevent dirt to get in, and keep the wood looking beautiful.
It is a surface that does welcome a bit of love and care! A shelf or a sideboard, which are rarely touched, should not require any maintenance, but a table, especially a kitchen table will age better if you top up the oil every six month or every year, depending on usage. This is particularly true for our Edge Grain ply range and walnut or dark oak surfaces.
- Clean the surface and let it dry. (Alcohol base products -glass cleaner- are ok)
- Check there is no stain visible
- Apply Hard Wax oil THINLY (this is key) with a piece of cloth of kitchen roll.
- Rub it in as evenly and thinly as you can. A thick layer, built up on top of the wood, will not increase protection.
- Let it dry overnight.
- Rub the surface again the next day with a clean cloth
Stain or scratches removal
When the product has worn a bit, some stains could mark the surface of the wood. Try to remove the stain with a sponge or scourer first, to check if it has penetrated in the wood. If this is the case, you need to remove the stain with more scourer action, or fine wire wool (rubbing along the grain). Use sandpaper for deep scratches or stubborn stains only. Then re-apply a few coats of oil (let it dry overnight between coats)
Top tips form our Fabric supplier - Camira to care and maintain your fabric:
- Vacuum your fabrics regularly to prevent build-up of dust and dirt on the fabric surface.
- Get to spills and stains quickly. Mop up the excess liquid using kitchen roll or a damp cloth. Then clean using upholstery shampoo, detergent, or hand wash.
- Always use a branded upholstery shampoo. Alternatively, both wool and polyester can be dry cleaned.
- For spill or stain prone areas, a stain repellent finish can be applied to certain fabrics. Alternatively, choose a wipe down upholstery solution.
If you can't find the information you need, please check the full cleaning guide.